​World-first as Auckland developed Artificial Intelligence program takes shape

Auckland-based software developer Touchpoint Group has launched a new artificial intelligence program, designed to help companies better understand customer behaviours. Labelled Ipiphany, it is the first cognitive analytics program in the world to be able to simultaneously “learn” from combinations of customer information collected via text, machine learning and natural language processing. Launched following a three-year cognitive behaviour research project by data scientists in Australia and New Zealand, the research allowed Touchpoint Group to develop a cloud-based solution designed to deliver faster insight compared to traditional research methodologies. Formed in Auckland in 2001, Touchpoint is one of the region’s leading developer of customer engagement software across industries including banking, insurance, and utilities, and already provides solutions for many of the largest banking and financial services companies. Touchpoint Group CEO Frank…

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