Booz Allen and Conversable Explore Application of Artificial Intelligence and Chatbots
During the next five years, messaging will become the preferred path for customer and stakeholder interaction, ultimately displacing call centers and replacing or augmenting mobile apps. For commercial brands and government programs looking to extend and expand their customer base, they must satisfy this customer demand for next-gen messaging channels and rapid response. Booz Allen Hamilton (NYSE: BAH) and Conversable announced today a joint strategic focus to advance, test, and deliver world-class automated interactive messaging, tools, services, and experiences that fundamentally enhance and transform customer care in all channels. The joint endeavor will drive client and customer value in two core areas: Integrated and Tailored Customer Service | Resolving requests and offering more adaptive self-service through automation to better serve customers within their preferred channels, while reducing complexity, time, and…
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