Cable-Tec Expo: Machine Learning Is Smart for Business

Philadelphia — If customer experience is indeed the most important product, then it’s probably time to move machine learning up on the priority list.  That was the gist of Monday’s kickoff workshop on machine learning and network operations, where executives detailed how the techniques can be applied to network optimization and customer care.  “Right now, we throw away more data than we use,” said Tom Cloonan, CTO for Arris’s Cloud & Network Solutions division and the moderator of the session. “We can do better, in terms of the decisions we make about how to modify plant, split a node or not, replace an amplifier, and ultimately, know whether customers are happy or not.” Jason Schnitzer, founder of Applied Broadband, described his work to optimize DOCSIS 3.1-based networks using the three metrics…

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