Collision: Online Harassment and Machine Learning

Online harassment is a serious issue, one that the engineers and designers behind the keyboard don’t always think about when building software. Machine learning is become more prevalent but as more technology companies take advantage of it, they risk alienating their users even more by presenting content that isn’t actually relevant. It’s important to remember that on the other side of the cloud is a human. At the 2016 Collision Conference, speaker Pamela Pavliscak, founder of Change Sciences, thinks that explosion of machine learning carries with it the risk that companies will end up doing a disservice to their users. She says: People feel like they’re trapped in the filter bubble — that they can’t get out, that they’re trying to expand their point of view (sometimes). They want to…

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