CSPs slow to utilise machine learning for revenue assurance, finds WeDo survey

CSPs slow to utilise machine learning for revenue assurance, finds WeDo survey

WeDo Technologies has announced the results of its revenue assurance (RA) and fraud management (FM) survey, which highlights that the telecoms industry is gradually recognising the benefits machine learning can bring to RA and FM, but reveals there is still progress to be made. Conducted at at WeDo Technologies’ WDC Miami event, the survey collated the answers of 42 RA and FM professionals from 14 North American communications service providers (CSPs), with 21% stating that they are currently using some form of machine learning or artificial intelligence (AI) for RA and FM, while 28.6% revealed that they planned to do so in the future. For mobile operators, machine learning has the potential to drive huge benefits, in particular when it comes to tackling fraud. In 2016 alone, CSPs are expected…


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