ICICI Bank: Retaining its digital edge

Last Modified: Tue, May 31 2016. 03 36 AM ISTICICI Bank is tapping artificial intelligence, blockchain technology, and setting up a special team to ride the next wave of digital banking Mumbai: In the first week of May, all employees of ICICI Bank Ltd received an email from the human resources (HR) unit. What caught the attention of many was that the note, among other things, spoke about the creation of an entirely new senior executive role in the bank, as part of an annual reorganization. The position mentioned in the email was unique—not only to the banking industry but also for any industry. It was creation of a post of a chief technology and digital officer (CTDO). “This person (CTDO) will report directly to me and be in charge…

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