‘India’s back office sector remains largest worldwide’

As the world’s back office, India remains the largest base for Business Process Management (BPM) globally with $28 billion revenue, said the IT industry’s representative body Nasscom on Thursday. “India continues to be the largest BPM base globally, with $28 billion (Rs.186,368 crore) revenue during fiscal 2015-16,” National Association of Software and Services Companies (Nasscom) President R. Chandrashekhar told reporters here. With eight per cent compounded average growth rate, the back office sector contributes 25 per cent to the industry’s IT-BPM exports and added 49,000 people to its workforce, taking the total to 10,86,000. “Automation, digitalised processes and new business models are enabling the BPM sector to adopt a strategic role instead of being another outsourcing platform,” said Chandrashekhar at the two-day Nasscom-BPM Strategy Summit here. Noting that the industry’s…

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