Industry Trends: How Businesses use Machine Learning for Customer Experience
Wednesday, September 28 with Ken Landoline, Adrian McDermott Join us for a unique opportunity to hear directly from guest speaker Ken Landoline – Principal Analyst at Ovum, an independent research and advisory firm. This Webinar will cover: ● How customers’ expectations and behaviors on support channels have changed● Roles and impact of big data and machine learning to customer experience● How predicting customer satisfaction helps prioritize interactions and prevent churn● Future of data, analytics, and customer service Ken will be joined by Adrian McDermott, Senior Vice President, Product Development at Zendesk discussing how the businesses use machine learning for better customer experience. This webinar is complimentary, so spread the word and share with colleagues who may also benefit from this live, interactive session. Ken Landoline is a principal analyst at…
Link to Full Article: Industry Trends: How Businesses use Machine Learning for Customer Experience
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