Q&A: Making AI work for your business

Q. Why do businesses need conversational, artificially intelligent technologies? A. Artificial intelligence, or AI, is fast becoming a business-critical factor for enterprises. It strengthens faltering customer relationships through closer engagement and realises revenue opportunities that might otherwise have been missed. A key capability in any AI application is the ability to exhibit humanlike intelligence by holding a natural conversation, one in which the application can understand, predict and respond appropriately to the user. By 2020 conversational applications will usurp even web technology’s meteoric rise to business-critical status The launch of Siri was the first step in this revolution and the near-constant stream of intelligent conversational devices launched since then has only heightened the consumer desire for more. Customers are already demanding an enhanced, more intelligent experience from their utility providers,…

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