The role of emotional intelligence in the workplace of the future
Lately, I have shared with you the findings of my research on the future of work. Various workplace experts report that artificial intelligence will replace many of today’s jobs. And yet, there are many positions and skills that artificial intelligence simply can’t replace. Today, I want to shed light on why emotional intelligence will be more important than ever in the future, and how you can make it part of your professional toolkit.Emotional intelligence is defined as the capacity to recognize, understand and manage your own emotions. It is also the ability to recognize, understand and influence the emotions of others. (Source: Institute for Health and Human Potential).That translates to the ability to listen with empathy, understand the needs of co-workers and customers and manage conflict calmly and effectively. Nearly…
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