Will Facebook Messenger Chat Bots Replace Humans?

As a natural response to Facebook’s push to get more pages to use Messenger as a platform, brands are developing chat bots to handle customer service. How well is this working? At the Socialbakers Engage conference in Prague earlier this month, experts talked about the future of chat bots. The chat bots companies are starting to develop are more like the first step of a customer interaction, allowing them to take care of low-level inquiries, and then provide information to a human to complete the process. As the tech gets more mature, the bots will become more responsive, Socialbakers founder Jan Rezab said in his keynote address, adding: We’re going to see a lot more intelligent bots out there. Like with applications at the beginning, there were good apps and there were bad apps. There…

Link to Full Article: Will Facebook Messenger Chat Bots Replace Humans?

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