BlackBeltHelp Launches Artificial Intelligence(AI) for Higher Education to Automate Over 50% of IT …

BlackBeltHelp Launches Artificial Intelligence(AI) for Higher Education to Automate Over 50% of IT …

BlackBeltHelp Launches Artificial Intelligence(AI) for Higher Education to Automate Over 50% of IT Help Desk Support Cleveland, OH, July 30, 2017 –(PR.com)– BlackBeltHelp, the leading Help Desk support and Artificial Intelligence company, today announced that they are launching Artificial Intelligence for Higher Education to Automate Over 50% of IT Help Desk Support.Problem StatementTechnology and student services play a pivotal role in higher education. There’s an evident rise in the level of help desk support demanded by students, faculty & staff, today. They seek convenience, increased channels of support and more availability. As the once widely accepted 9-5 service model is no longer meeting demand, Institution IT Departments are challenged to meet such increasing demand due to reduced resources.BlackBeltHelp has been successfully providing IT Help Desk Services to 200+ institutions in the higher education space, globally, for more than 6 years. “50% of the help desk queries that we receive from these institutions are related to Password Reset. Most of the agent’s time and energy is consumed by this repetitive task of resetting the passwords,” says RonBhalla, CEO of BlackBeltHelp.According to research by Gartner, 20-50% of a service desk’s call volume is just password reset. Also, a Whitepaper: Help Desk Security…


Link to Full Article: BlackBeltHelp Launches Artificial Intelligence(AI) for Higher Education to Automate Over 50% of IT …